Returns & Exchanges
At GAOMON, we stand behind the quality of our graphic tablets and monitors with a 30-day money-back guarantee for items in their original condition. We are committed to ensuring your creative workflow remains uninterrupted through a seamless and transparent return process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive an authorization code.
Prepare Your Package
Securely pack the device in its original packaging, including all pens, nibs, cables, and documentation to ensure a full refund.
Ship the Product
Affix the provided shipping label and drop off the package at a certified carrier location, keeping a copy of your tracking information.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing