Frequently Asked Questions
Everything you need to know about GAOMON electronics and your order.
What is the standard shipping time for GAOMON products?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take 7-14 business days depending on your location.
Does GAOMON offer a warranty on electronic devices?
Yes, all GAOMON hardware comes with a standard 1-year limited warranty that covers manufacturing defects and technical malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
Where can I download the latest drivers for my drawing tablet?
You can find the most recent drivers and firmware updates on our official Support page. Simply select your model number to download the compatible software for Windows or macOS.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer installment plans via Klarna or Affirm.
Are GAOMON tablets compatible with Android devices?
Many of our newer models support Android connectivity via OTG adapters. Please check the specific product specifications page to ensure your smartphone or tablet is compatible.